Shipping & Returns
FREE STANDARD SHIPPING OVER $199
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All customers with shipping addresses within the contiguous 48 United States are eligible for Free Standard Ground Shipping when program criteria is satisfied. Order subtotals must be $199 USD or greater of list (web) priced items. Custom priced, bulk priced, or item exclusions are not eligible for free standard ground shipping. Free shipping applies to standard ground shipping only (small package and LTL) when the carrier is chosen by US Cargo Control. Expedited shipping, PO Boxes and product exclusions are excluded.
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MULTIPLE WAREHOUSES FOR FASTER LEAD TIMES
Our multiple distribution centers allow us to reach nearly 80% of the U.S. within 1-2 business days for all orders of in-stock items.
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***Special Note*** Our carriers, including UPS, have suspended guaranteed delivery dates on ground and expedited shipments. This means they are not issuing refunds for any late deliveries. We've seen a majority of shipments arrive on time, but if a package arrives late due to carrier, we are unable to issue a refund for the shipping charges.
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Shipping & Returns
We ship via FedEx, UPS, USPS, and LTL carriers, and use the carrier offering the lowest price based on package size, weight, and final destination.
We strive to ship orders of stock items the same business day, when received by 4:00pm CST.
Orders placed after 4:00pm CST on Friday will ship on Monday. Orders placed after 4:00pm CST cannot be guaranteed for next-day delivery if placed online. If you require next day delivery, please call our customer service team to discuss delivery options.
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Shipping Options
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Standard Ground
We ship Standard Ground Orders via FedEx or UPS, whichever offers you the best value, depending on the size and weight of your order. This does not include USPS shipping, therefore no PO Boxes are eligible for Free Shipping.
LTL shipments are included when shipping Business to Business with a dock or forklift. Additional options available, please call for pricing details.
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Expedited Shipping
All in-stock items are eligible for expedited shipping. Our Expedited shipping options include:
- 3-Day Guaranteed
- 2-Day Guaranteed
- 1-Day Guaranteed
- 1-Day Standard
- 1-Day Priority
Note: Shipping time frame is in business days (Monday - Friday).
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1-Day Standard Shipping
Receive next-business-day delivery to most businesses in the contiguous U.S. by 4:30pm and to most residences by 8pm.
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1-Day Priority
Receive next-business-day delivery to most businesses in the contiguous U.S. by 10:30am. For most residences, the delivery time is noon. Certain rural residences will receive their delivery by 4:30pm.
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Additional Expedited Options
If you require one-day delivery, please call us to place your order so we can verify your items are in stock. Any order not received within the quoted transit time will be credited a full refund of the shipping expense. Please note, if delays occur with carriers due to inclement weather, we cannot guarantee your order will arrive by the quoted delivery time and will not refund any shipping charges.
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International Shipping
For shipment to destinations outside the United States and its territories, contact our sales specialists for a quote at 866-444-9990 or email us. Customers who place orders to Canada will be responsible for taxes and duties.
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LTL Shipping
LTL is an acronym for Less than Truckload, and is a method used for shipping larger, over-sized items. Prices are Freight On Board (FOB), Urbana, Iowa. Please call our sales team for the most current information on pricing and any additional fees that may apply to your order.
- Online orders over $199 ship free of freight charges within the contiguous 48 states.
- After an LTL order has been placed, a customer service representative will reach out to confirm liftgate/loading dock/forklift needs.
- The carrier will reach out to confirm the delivery date.
- Partial delivery shipments and shipments to Alaska, Hawaii, and Puerto Rico will incur freight charges.
- Freight charges are dependent upon carrier rates and therefore subject to change without notice.
- Accessorial fees for Free Shipping will be paid by US Cargo Control except for Inside Delivery. If you require Inside Delivery, a flat rate of $100 USD will be charged. Additional fees for lift gates, calling ahead, appointment deliveries, residential and limited access deliveries may apply for all other shipping methods.
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Returns & Exchanges
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We want our customers to be 100% satisfied with their purchase from US Cargo Control. Returns or exchanges must be approved in advance and may only be made within 60 days of receipt of your order. Please call or email us to start your return and obtain your Return Authorization (RA) number prior to shipping any product to us. Select items eligible for exchange. We do not charge a restock fee.
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Guidelines
- All returns must be clearly labeled with your RA number.
- Returns must be in saleable, like new/unused condition to receive a refund.
- Customers are responsible for arranging shipping and any shipping costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment. Please keep the tracking number for reference until your return has been processed.
- Shipping charges for the original order are non-refundable.
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Excluded Products
The following items cannot be accepted as returns. If you believe the item you receive is not representative of what you ordered, we will do our best to make it right:
- Lifting slings and recovery straps
- Rigging items, such as shackles, clips and links, eye bolts, hooks, and wire rope products
- Cut rope and chain
- Fall Protection
Made to order items and custom orders made to specifications are also non-returnable. These orders cannot be cancelled once placed.
Other Information
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Order Confirmation & Tracking
Track Your OrderOnce your order is placed, you will receive a confirmation email, and another email with tracking information once your shipment leaves our warehouse. If you do not receive an email or phone call from our staff within 48 hours of placing your order, please contact us at 866-444-9990 . You can check the status of standard, priority, and expedited shipments on either the UPS or FedEx package tracking website. UPS & FedEx guaranteed ship dates are guaranteed by UPS & FedEx and not US Cargo Control, but we will do our best to assist you in tracking your package after it leaves our facility. For information on the status of LTL shipments, give our customer service team a call at 866-444-9990.
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Lost or Damaged Packages
If you do not receive your order, or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within 1 week of delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:
- Inspect every shipment for lost, missing, or damaged merchandise (be sure to count containers if your shipment came in multiple containers).
- If possible, take pictures of the damage and email them to us.
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Billing
We charge when we ship. Some payment providers require we process the payment sooner and in full, prior to shipping. If this happens, it will reflect on your receipt. You will receive a separate payment receipt for each charge. If your order is split into more than one shipment you will receive an email with a receipt after each.
Taxes
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Items sold by US Cargo Control and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:
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**Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010189031
