COVID-19: Our shipping carriers are currently experiencing high shipping volumes. The current delay is reported at 1-2 days added to the normal transit times . This includes ground and expedited services.
We ship via FedEx, UPS, USPS, and LTL carriers, and use the carrier offering the lowest price based on package size, weight, and final destination.
We strive to ship orders of stock items the same business day, when received by 4pm CST.
Orders placed after 4pm CST on Friday will ship on Monday. Orders placed after 4pm Central time cannot be guaranteed for next day delivery if placed online. If you require next day delivery, please call our customer service team to discuss delivery options.
All customers with shipping addresses within the contiguous 48 United States are eligible for Free Standard Ground Shipping when program criteria is satisfied. Order subtotals must be $199 USD or greater of list (web) priced items. Custom priced, bulk priced, or item exclusions are not eligible for free standard ground shipping. Free shipping applies to standard ground shipping only (small package and LTL) when the carrier is chosen by US Cargo Control. Expedited shipping, PO Boxes and product exclusions are excluded.
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We ship Standard Ground Orders via FedEx or UPS, whichever offers you the best value, depending on the size and weight of your order. This does not include USPS shipping, therefore no PO Boxes are eligible for Free Shipping.
LTL shipments are included when shipping Business to Business with a dock or forklift. Additional options available, please call for pricing details.
All in-stock items are eligible for expedited shipping. Our Expedited shipping options include:
LTL is an acronym for Less than Truckload, and is a method used for shipping larger, over-sized items. Prices are Freight On Board (FOB), Urbana, Iowa. Please call our sales team for the most current information on pricing and any additional fees that may apply to your order.
For shipment to destinations outside the United States and its territories, contact our sales specialists for a quote at 866-444-9990 or CustomerService@uscargocontrol.com. Customers who place orders to Canada will be responsible for taxes and duties.
Once your order is placed, you will receive a confirmation email, and another email with tracking information once your shipment leaves our warehouse. If you do not receive an email or phone call from our staff within 48 hours of placing your order, please contact us at 866-444-9990 . You can check the status of standard, priority, and expedited shipments on either the UPS or FedEx package tracking website. UPS & FedEx guaranteed ship dates are guaranteed by UPS & FedEx and not US Cargo Control, but we will do our best to assist you in tracking your package after it leaves our facility. For information on the status of LTL shipments, give our customer service team a call at 866-444-9990.
We want our customers to be 100% satisfied with their purchase from US Cargo Control. Returns must be approved in advance. Please call or email CustomerService@USCargoControl.com to get your Return Authorization (RA) number prior to shipping any product to us. Restock Fee: We require a 20% restocking fee on ALL returns and product exchanges.
If you do not receive your order, or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within 1 week of delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:
If your order is split into multiple shipments, your credit card will be charged each time a shipment is sent. If this happens, you will see multiple charges on your credit card. The total shipping amount will be charged with your first shipment.
Items sold by US Cargo Control and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:
The maps below show the standard transit time for products shipping from our warehouse in Urbana, Iowa. Please Note:
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