Frequently Asked Questions
Are your products domestic or import?
US Cargo Control offers a wide selection of both domestic and imported products. We focus on providing high quality options at competitive prices, with products available to fit a range of quality standards and budget needs.
For customers who prefer or require U.S.-made products, we have access to a large selection of domestically fabricated items.
With both domestic and import options available across many product lines, we can help you find the right solution for your specific requirements.
Regardless of origin, all our partners and products go through rigorous quality tests and checks to ensure that we are delivering a quality product every time. Call us at 866-444-9990 and we’ll be happy to provide a price quote for comparison.
Where is my order?
You will receive an email with tracking information as soon as your order ships, or you can view status on our Order Tracker page. For further questions, please call us at 866-444-9990 and we would be happy to assist.
Most orders will ship the same business day (unless otherwise noted on the item). Typically, packages leave the warehouse in less than four hours. For time-sensitive shipments, please give us a call for assistance confirming shipping and transit times.
Do you offer purchasing on credit?
For some customers, purchasing on credit may be an option. Please download and submit the credit application form. We will be in contact with you within one business day.
How do I become tax exempt?
Tax exempt forms can be obtained from your state's Department of Revenue office. Please upload your certificate/documentation at this link here. Submitted tax exempt forms must be signed and dated and submitted prior to your purchase with US Cargo Control. Forms will typically be validated within 24 hours from the time they were received.
Do you offer coupons, coupons codes or free shipping?
Free Shipping: If your order total is $199 or more, you qualify for free, standard ground shipping. Because we ship from multiple distribution centers across the US, Standard Ground is typically a2-3 day transit time. Expedited shipping options are available for an additional cost.
Coupons: Our email subscribers receive exclusive coupons codes and discounted shipping codes. Sign up now to get in on deals we offer only to our subscribers. We also offer a Military Discount as a thank you for the military community.
Do you offer a discount for larger quantities?
Yes! Depending upon the product, large bulk orders may qualify for personalized pricing. Contact a sales representative at 866-444-9990 to receive a custom quote. Credit terms are also available for qualified business accounts.
Do you have any retail outlets or re-sellers?
U.S. Cargo Control is an eCommerce company serving customers through our Website and customer care call center. We do not have any walk-in retail store locations. For certain items we can offer a pick-up from one of our warehouses. Give us a call at (866)-444-9990 for options.
How quickly can I get what I need?
Our fulfillment and shipping warehouse, customer call center and administrative offices are centrally located in Eastern Iowa, where we fulfill and ship daily (for in-stock orders received by 4pm Central). Orders received after 4pm Central for in-stock items will ship the following business day.
We can use our network of suppliers to further help accommodate your urgent order quickly and economically. Give us a call 866-444-9990 and our friendly, helpful product specialists will be happy to take care of you.
Where are you located?
US Cargo Control HQ is located in Urbana, Iowa. We ship direct to you from multiple warehouses located throughout the United States so you'll receive your order as quickly as possible.
Do you make custom assemblies?
Yes, custom assemblies are one of our specialties - no job is too big or too small. If you need a custom ratchet strap, winch strap, lifting sling, or any other cargo control product build to certain specifications, call our sales team toll free at 866-444-9990 and we will be glad to assist you.
How fast will my order be processed?
Most orders received by 4:00pm will ship the same business day. Orders received after 4:00pm for in-stock items will ship the following business day.
Special or custom items, such as slings and custom assemblies, could potentially ship the same day but it would be dependent on the order quantity and product availability. Lead times for those special items can be estimated at the time of order by speaking with our sales staff.
When do you charge my credit card?
We charge when we ship. This means if an order is split into multiple shipments, your credit card will be charged each time a shipment is sent. The total shipping amount will be charged with your first shipment.
Do you ever partner with other companies and websites?
Yes, we are always looking for companies in our "category" or with similar industry interests. Please use our Contact Us page to drop us a note. We enjoy sharing our story and connecting with other businesses.