Lisa has been with US Cargo Control for nearly four years and is an integral part of our Sales and Service team. If you've called USCC lately, you may have spoken with her.
Current position title and duties?
Service Team Lead - the service team is a section of Sales and Customer Service that focuses on making sure our customers have a positive experience ordering with US Cargo Control - including ensuring that orders ship promptly, helping customers with questions, and processing returns. We also work to implement improvements that help our whole team work more efficiently.
What was your position when you started, and what other positions have you held here?
I have been in Sales and Customer Service since I started, but the position has changed quite a bit. Our company has expanded, our systems have changed, and we’ve added many new products and our processes have become so much more efficient that it is hardly the same job as when I started.
Prior experience to US Cargo Control?
I was a Sales Assistant for a promotional products distributor helping customers find the right products for their needs, and before that I worked with my dad, who owns a small print business. By his example I learned a lot about the importance of going the extra mile for customers and earning their business.
What do you enjoy most about your job?
No two days are the same. We're constantly working to improve our processes, add new products, and I hear new questions from customers that I hadn't considered before. The variety keeps it interesting and challenging.
Are there one or two most common questions you hear from US Cargo Control callers?
We have a huge variety of products, so we get a variety of questions, but most often I have customers ask for advice on which moving blankets to order. We have 10 styles to choose from, and the customers' needs vary from those who are using the blankets for a one time household move, to professional movers, to someone who is using the blankets for pets or other household uses.
City, state or country you loved to visit, or would like to someday?
The list of places I would like to visit is too long to list here… If I had to pick one place that I would love to revisit, that would be Germany. I studied German language in school and traveled to Germany while I was in high school. In college I was able to study abroad for six months and had a great experience. I have not been able to get back there since then, but I plan to someday.
What did you want to be when you grew up?
I wanted to be an architect.
Favorite sports team or sport to watch?
Favorite team would be the Iowa Hawkeyes (I am an alum) and favorite college sport is football. Otherwise my favorite sport to watch is motocross or supercross.
What three words would your friends use to describe you?
Most people would probably describe me as quiet and easy-going. Those that know me well know that I am very forgetful and am constantly making lists and jotting down reminders to myself.
You have a 10 minute speech to give at a high school graduation. What would it be about?
Live with integrity and respect others. You will feel good about yourself and others will feel good about you as well, and you will be happier in life.